Sales notices
Which email receives the community's sale, refund and chargeback notices, who gets them when the field is empty, and how to set up an address for the team.
For every sale, refund and chargeback, the community gets an email. You choose where it goes.
What it's for
| Community | Where the notices go |
|---|---|
| A solo creator | Her own email |
| A school with a team | [email protected], which the whole team receives |
| A company | The accountant's or the finance team's email |
How it works
What arrives
| Notice | Subject |
|---|---|
| Sale | New sale: … (amount) |
| Refund | Refund issued: … (amount) |
| Chargeback | Chargeback opened: … (amount) |
Each notice is sent once per event.
Who gets it when the field is empty
- The Sales notices email, if filled in.
- Otherwise, the company email registered in Business Information.
- Otherwise, the owner's email.
Who sets it up
The owner and admins.
Step by step
Role: owner or admin.
- Settings › General › Sales notices.
- In E-mail for sales notices, type the address.
- Save Changes ("Saved").
Example
Excel School creates an email group, [email protected], with the owner and the finance person, and puts that address in the notices. Both receive "New sale: Student · Monthly (R$ 49.00)" with every subscription, and the owner doesn't have to forward anything.
Frequently asked questions
Can I add two emails? The field takes one address. Use an email group to send to several people.
Does the Finance role receive the notices? Only if their email is the one configured. The role grants access to Monetization; the notice goes to the email in the field.
Do I get a notice for renewals? Every paid renewal is a sale, and triggers the notice.
I didn't get the notice for a sale. Check spam and the address in the field; the sale is in the statement in Monetization › Dashboard.
In the API
GET and PUT /api/notification-settings, for the owner and admins. See Communities.