Balance and statement

The community's money lives under Monetization › Dashboard. That is where you see how much came in, how much you can already pay out and where every cent came from.

#What it's for

• Knowing how much you can pay out today.
• Checking a sale, a refund or a dispute.
• Closing the month with your accountant: the statement exported as CSV has every movement with its date and amount.

#How it works

#The four numbers

The dashboard shows when it was Updated and has a Refresh button.

#Release times

Every sale comes in as Pending and becomes Available after the method's waiting period:

#The chargeback reserve

On a card sale, 4% is held for 30 days, the period in which the cardholder can still dispute the purchase with the bank (the chargeback). After that, the amount goes back to the balance on its own. If there is a dispute within that period, the reserve covers part of it.

#The statement

In Latest Transactions (and View All), each sale, payout or dispute is one line, with the amount it moved in the balance. Click the line (or the arrow next to it) and it opens to show what came in and each debit, on its own line.

Collapsed:

Expanded:

The debits that can show up inside a line:

Behind each line are the statement entries. They are what shows up in the type filter and in the CSV:

The statement is never rewritten. A refund, a chargeback or a failed payout come in as new entries, never deleting the earlier one. The balance is the sum of the entries, so you can check where every cent came from.

#Filter and export

Filter by type and use Export CSV to take the statement to a spreadsheet or to your accountant.

#Who sees it

Owner, admin and finance. Moderators and members don't see it.

#Step by step: check a sale

Role: owner, admin or finance.

1. Monetization › Dashboard.
2. In Latest Transactions, click View All and find the sale by date and product.
3. The collapsed line shows what was left for the community.
4. Click the line to open it: Received, the Platform fee and, if any, the Installment interest, each on its own line.

#Step by step: close the month with your accountant

Role: owner, admin or finance. Give your accountant the Finance role and they can do this themselves.

1. Monetization › Dashboard › View All.
2. Use Export CSV.
3. In the spreadsheet, filter the month by date.
4. Add up Sale (Gross) for the month's revenue, Platform Fee and Payout fee for what the community paid Memberfy, and Refund and Chargeback for what went back to buyers.
5. Match the Payouts Completed against the deposits on your bank statement.

#Refunds and disputes

A refund is a sale returned to the buyer. It goes into the statement as a Refund line, which lowers the balance, and the buyer gets "Refund of R$ … for …"; the community gets the notice "Refund issued".

A chargeback is when the cardholder disputes the purchase directly with the bank. It goes in as a Chargeback line, with the disputed amount, and the community gets "Chargeback opened: …". The 4% reserve on card sales exists to cover part of these cases. To reduce disputes, use clear product names (that is what shows on the card statement) and answer refund requests quickly.

#Examples with numbers

A R$ 100 PIX sale, on the 10th. Collapsed, the line shows Sale · Course (PIX), + R$ 90.52. Expanded:

Available for payout: R$ 90.52 on the 10th.

A R$ 300 card sale, on the 10th. Expanded:

On top of that, R$ 12.00 (4%) is held as Chargeback Reserve for 30 days.

The net amount stays Pending until the 9th of the following month; the reserve goes back to the balance after 30 days.

The same sale in 10 installments on the card, with the interest paid by the organization. Interest for 7× to 12×: 6.00% of R$ 300, R$ 18.00. Expanded:

The same sale in 10 installments, with the interest paid by the buyer. They pay R$ 318.00. Expanded:

The community receives the same as in an upfront sale: the interest came in and went out.

A R$ 100 payout. Collapsed, the line shows Payout, − R$ 103.67. Expanded:

#Common errors and how to fix them

#Frequently asked questions

Does the statement show the payment processor's cost? No. What the community pays is the platform fee, and that is what shows.

Can I get card money early? Anticipation, optional and decided on each payout, is coming. See Platform fee.

Does the statement include sales from all of my company's communities? No. Each community has its own till and its own statement.

#In the API

GET /api/ledger (the statement, paginated) and GET .../ledger/balance (the numbers). See Ledger.

#Related

• Payouts
• Platform fee
• PIX, boleto and card