Moderation

Moderating is looking after how people get along: taking down what breaks the rules, highlighting what matters and dealing with people who get in the way. On Memberfy, that's the job of owners, admins, moderators and finance, who see every space, including private ones.

#What it's for

#How it works

#What each role can moderate

See Roles and permissions.

#Buttons per item

Each post, comment and image comes with what you can do with it. The edit and delete menu shows up for the author and for whoever can moderate that item, and doesn't show up for other members.

#Pin to top

In the Feed, Pin to top keeps an item highlighted, above the others, until someone chooses Unpin. Use it for announcements, rules and welcome messages.

#The approval queue

The platform has a queue of pending items (content, statuses, events, courses and gallery images), with approve and reject, plus moderation figures. The idea is that, in a space with prior approval, nothing appears until someone on the team approves it.

Prior approval isn't switched on: no Feed, Content or Gallery space holds back what gets published, and neither does the Content Moderation toggle in Settings › Features; that's why creating and editing these spaces has no approval switch. The team moderates from the Dashboard: the Awaiting moderation card shows the latest pending items, with approve and reject right there, and a click takes you to the item; every kind can be decided. Moderate after publishing, or use Who can post = Staff in spaces where only the team should publish.

#Who can post where

The strongest way to avoid trouble is to decide who publishes in each space, with Who can post: Anyone, Staff or Admins. An announcements space set to Staff needs no post moderation, only comment moderation. See Spaces.

#Step by step

#Take down a post or comment

Role: moderator, finance, admin or owner.

1. Open the item.
2. In the item's menu (the three dots), choose Edit to fix it or Delete to take it down.
3. Confirm.

#Pin an announcement

Role: moderator, finance, admin or owner.

1. Publish the announcement in the Feed (or in a Content space).
2. In the item's menu, Pin to top.

#Remove someone

Role: admin or owner.

Administration › Members, the person's menu, Remove Member. See Manage members.

#Community guidelines that work

1. Write the rules down in a post pinned to the Feed or in a Start here Content space.
2. Be specific: "no product promotion outside the #Showcase space" works better than "no spam".
3. Say what happens to people who break them: a warning, the post deleted, removal.
4. Make room for what you forbid: if you don't want ads in the Feed, create a Showcase space where they're welcome.
5. Have more than one moderator, so nobody carries it alone and you cover more hours.

#Examples

A school with 500 students. A general Feed with Who can post = Anyone, two moderators (senior students), rules pinned to the top. An Announcements space set to Staff: only the school posts, everyone comments.

A customer community. An open Questions space; the support team, with the Moderator role, answers and pins the most useful answers.

#Common errors and how to fix them

#Frequently asked questions

Does the author find out the post was deleted? There is no automatic notice. If needed, talk to the person.

Can I block words? There is no word filter.

Can a moderator or finance moderate private spaces? Yes. Moderators see every space.

#In the API

GET /api/moderation/{contents,status,events,courses,gallery}/pending (and downloads, the queue of items members send to the Downloads module), PUT /api/moderation/{type}/{id} and GET /api/moderation/stats (moderator and above); PUT /api/feed/{type}/{id}/pin. See Moderation.

#Related

• Roles and permissions
• Spaces
• Feed