Glossary
Memberfy's terms in one line each, with the name they have on screen and in the API.
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| Term | What it is | In the API |
|---|---|---|
| Community | The whole environment: address, brand, members, spaces and money. | Community, header X-CommunityId |
| Section | A group in the menu. | Section, /api/sections |
| Space | An area of the community, running one module. | Space, /api/spaces |
| Module | The space's type: feed, content, events, courses, gallery, engagement, link, call for papers, store, certificates. | space.module |
| Who can post | Who creates items in a space: Anyone, Staff or Admins. | space.canCreate: anyone, staff, admins |
| Initial section | The section that opens when someone comes into the community. | section.isHome |
| Who gets in | The list of groups, products, plans, badges and the minimum level of a private space or section. | access |
| Account | The person's sign-in to a community: that community's email and password. Part of the member. | Member |
| Member (Profile) | The person inside a community, with a role. Someone in two communities is a member in each. | Member (memberId) |
| Role | Owner, admin, moderator, finance or member. | member.role: owner, admin, moderator, finance, member |
| Company | People in the community who work together: the team, with a company admin. It can subscribe and pay with its CNPJ, and access covers the whole team; coworking is an optional block. Not a member. | Company, /api/companies |
| Visibility | Who sees it: public, members, subscribers, private. | visibility: public, members, plan, private |
| Group | A set of members (a cohort, a team, a department). Can unlock access. | MemberGroup, /api/member-groups |
| Tag | A free-form label on the profile, for organizing. | profile.tags |
| Product | Something sold once: a course, a ticket, a mentoring session. | Product, type: ONE_TIME |
| Product kind | Digital, physical, course, event or download. Course, event and download products are created with the item. | Product.kind |
| Free product | A product priced at zero, with no payment or fee. | price: 0, paymentMethod: FREE |
| Waitlist | The line of people waiting for a seat on a sold-out product; a freed seat is offered for 24 hours. | /api/products/{id}/waitlist |
| Download | The module that shares files, free, sold or included in the plan. | space.module: downloads |
| Attendance | The check-in and check-out module for the physical space: members tap I've arrived and I'm leaving, the team sees who's here and registers guests. | space.module: attendance |
| Kiosk | The guest screen on the front desk iPad, with no login, authorized by a secret, revocable link. | /api/attendance/kiosk/* |
| Parcels | The module that records letters and packages arriving at the physical space, notifies the member by email and keeps the pickup. | space.module: parcels |
| Visitors | The module that prepares guests' arrival at the physical space: the member registers the guest ahead of time, the front desk marks the arrival and the Attendance kiosk recognizes them. The guest is not a member. | space.module: visitors |
| Support | The ticket module for the physical space: the resident opens maintenance or a request with photos, the team triages, answers and resolves, with an expected time per category. | space.module: support |
| Ticket | A maintenance or service request opened in Support, with status, priority, category and conversation. | /api/support/tickets |
| Internal note | A ticket message only the team reads: the resident doesn't see it or get notified. | internal: true |
| Expected time | The category's first-answer and resolution deadline, counted in business hours. It is an estimate, not a guarantee. | sla |
| Host | The member the guest is coming to see: notified when the guest is registered and when they arrive. | hostMemberId |
| Pickup code | A parcel's locker code: only the recipient sees it and it's valid until the pickup. | lockerPickupCode |
| Credit | The internal booking currency: it comes from the plan every month, from a one-off product or from the team, in batches with a validity, and pays for rooms and times. It isn't money. | /api/credits |
| Credit batch | A grant of credits with its own validity; a booking's cost comes first from the batch that expires soonest. | CreditEntry.lotId |
| Bookings | The module where members book rooms, desks and stations at the physical space, paying in credits. | space.module: bookings |
| Scheduling | The module where members book time with a person in the community (mentoring, class, appointment). | space.module: scheduling |
| No-show | Marking someone who booked and didn't show up; the credits are lost or come back according to the community's rule. | Booking.status: NO_SHOW |
| Billing option | A recurring way to pay for a plan, such as Monthly or Annual. | Product, type: SUBSCRIPTION |
| Plan | A subscription tier that brings together billing options and benefits. | SubscriptionGroup, /subscription-groups |
| Add-on | A product only plan holders can buy, added on top of the plan. | addOnProductIds on the plan |
| Contract length | The minimum term of a monthly option. | commitmentMonths |
| Annual in installments | The whole year in one purchase, in up to 12 card installments. | billingInterval: YEARLY + maxInstallments |
| Coupon | A discount code. | Coupon |
| Subscription | A member's link to a billing option. | ProductSubscription |
| Checkout | The purchase: choosing, paying and unlocking access. | /api/checkout |
| Platform fee | What the community pays Memberfy per sale: 6.99% + US$ 1.00. | platformFee |
| Balance | The community's money that is available, retained or still to be released, in each currency. | /ledger/balance |
| Release period | When a sale becomes available for payout: 30 days after payment, with any method; on a card sale in installments, each installment on its own date. | availableAt |
| Amount owed | How far available went below zero after a refund or chargeback; it comes out of the next sales to be released. | owed |
| Statement | The lines for each sale, fee, refund and payout. | /ledger |
| Payout | The transfer of the available balance to the community's account. 0.25% + US$ 0.25 each (coming to communities, with selling in dollars; R$ 3.67 in reais); minimum US$ 10.00 (R$ 10.00 in reais). | /payouts |
| Business Information | The details of who gets paid, approved before selling. | /business-information |
| Visitor | Someone who opens the community without being signed in: sees only what is public. | — |
| Add-on (upsell) | See Add-on. | — |
| Downsell | The discounted last-chance offer for an add-on the person didn't take. | downsell-offers |
| Pay now | Paying a subscription's overdue period without buying it again. | /subscriptions/{id}/pay-now |
| Reserve | 4% of the gross amount of a sale, retained for 60 days to cover disputes, with every payment method. | retained |
| Refund | A sale returned, by the community itself in the Sales tab, choosing whether access continues. On card and PIX, the platform fee goes back in proportion and the community only returns its own part; on boleto, the community returns the money directly to the buyer and records it. | REFUND in the statement |
| Pending refund | A card or PIX refund waiting for balance in the community's receiving account: it goes out on its own, in order of arrival, and the amount is reserved out of payouts. | AWAITING_BALANCE, pendingRefunds |
| Chargeback (dispute) | The cardholder disputes the purchase at the bank: the community returns everything, including the interest of a sale in installments, the platform fee is not returned, and there is the chargeback fee of US$ 20.00 (R$ 15.00 in reais). | CHARGEBACK in the statement |
| SuperAdmin | The Memberfy team, for support. Only exists in the Memberfy community; in other communities, support comes in through Enter, as the owner. | — |