Paiements et retraits
Paiement, carte bancaire, PIX et boleto, renouvellements, solde, retraits et commission de la plateforme.
- CheckoutHow a member picks a plan and pays inside the community, by PIX, boleto or card. The details it asks for, installments and interest, coupons, add-ons, the order page, the confirmation and the message for each situation.
- PIX, boleto and cardThe three payment methods, how each one works for the buyer and for renewals, when the money becomes available (30 days after payment, with any method), the chargeback reserve (4% for 60 days, with any method), saved cards and what the platform fee has to do with it.
- Member billingThe page for whoever pays: subscriptions and dates, saved cards, billing history, changing plans, canceling and reactivating, the open renewal, Pay now, extensions and the last chance.
- Subscription managementThe team's view of who subscribes to what. List and filter subscriptions, see each one's history, cancel, reactivate, give a discount, add add-ons, extend the period, send a payment link and create complimentary subscriptions, all with a record of who did it.
- RenewalHow each subscription is charged again every period, on the saved card or with a renewal charge by PIX and boleto. What happens when a renewal isn't paid, add-ons and coupons at renewal, contracts and the emails.
- Pay nowThe button that lets a member with an overdue renewal pay the open period right away, by saved card, another card, PIX or boleto, with the add-ons included, and be up to date again.
- SalesThe Sales section in Monetization lists every purchase in the community (one-time product, plan and add-on), one line per sale, with the buyer, the status, the amount and the net, the payment and the date, with filters and search. Each sale opens in a detail with the summary, the Refund button and the timeline.
- Abandoned cartsThe Abandoned view, in Monetization › Sales, lists who opened the checkout of a paid product and did not buy within an hour, and who came back and paid within 7 days. With the cart rules, the columns, the filters and the optional recovery e-mail.
- Balance and statementThe community's financial dashboard (total balance, available, retained and pending), the 30-day release period, the chargeback reserve (4% for 60 days, with every payment method), the amount owed, the balance per currency, each statement line and the CSV export.
- Refunds and disputesHow to refund a buyer from the Sales tab, choosing whether access continues; what happens on card, PIX and boleto, without balance and when the provider declines; how much leaves the balance (the platform fee goes back in proportion and the community only returns its own part); and the dispute (chargeback), in which the community returns everything.
- PayoutsHow to transfer the available balance to the community's account, the 0.25% + US$ 0.25 payout fee, the US$ 10.00 minimum, the most you can pay out (without what is reserved for refunds), each request's status, how to cancel and what to do when it fails.
- Commission de la plateformeCe que la communauté paie à Memberfy par vente (6,99 % + US$ 1,00) et par retrait (0,25 % + US$ 0,25), sur quoi elle s’applique, qui la paie (la communauté ou l’acheteur), l’onglet Frais et le simulateur, avec un exemple pour chaque cas.
- Business information and payout accountThe details of who receives the money (individual or company, partners, address) and the bank account, which are reviewed before you can sell and pay out. What you can set up as a draft before approval, what waits for it, fields, timelines, statuses, who can fill them in and the validation errors.