Notifications et e-mails
Les e-mails que la plateforme envoie aux membres et à la communauté, et qui reçoit les alertes de vente.
- Platform emailsEvery email Memberfy sends on the community's behalf, in one table (account, security, events, call for papers, certificates and payments): what triggers each one, who receives it, whether it can be turned off, the language, the brand, and what to do when an email doesn't arrive.
- E-mails from this communityHow a member chooses, by category, the e-mails they get from each community in My Account › Notices (events, courses, calls, surveys, forms, posts, downloads, store, recognitions, feedback, messages, team announcements and reminders), the shortcuts, what always arrives and the one-click unsubscribe with Undo.
- SMS and WhatsApp noticesHow the community sends notices by SMS and WhatsApp only to people who consented and whose phone was verified or provided by the team - turning each channel on with the daily cap, the plan's quota (WhatsApp on Business and Scale), sending to every country, quiet hours in the recipient's time zone, the per-person limit, WhatsApp only in approved templates, the platform messages and which ones are on by default, consent at sign-up, login and import, the phone confirmation in My Account › Account, the channels and the categories in My Account › Notices, the opt-out link and STOP.
- New content notices by e-mailHow the team notifies by e-mail, when publishing, whoever has access to the space (event, post, course, download, store product, call for papers opened and survey), with the Notify by e-mail box and the people count, the 10-minute wait, once per item, never for backdated items and at most 3 notices per person per day.
- E-mail campaignsHow the team builds and sends an announcement by e-mail to the community: the two-step editor, blocks, variables, audience, test, sending quota, the list with the last 30 days' numbers, duplicating, unsubscribing and the e-mails that always arrive.
- Default e-mailsHow the owner and the admin replace the text of the e-mails the platform sends on behalf of the community (welcome, invitations, import, access request approved, purchase confirmed and event registration), with one version per language, fixed blocks, allowed variables, links and what happens when the community's version cannot be used.
- WorkflowsAutomations by trigger. When something happens (someone joins, buys, completes a course, or goes N days without signing in), each person follows a path of waits, conditions, library e-mails, messages, comments, reactions, tags, groups and Slack posts, in their own time. Canvas editor, variables between blocks, ending in success or error, success rate, sending postponed by quota, simulation, history, limits, who signs and the 9 templates. Also Call webhook with Variables and keys, the platform actions, Call workflow and which role the steps act with. Also the Claude and ChatGPT AI blocks, with the community's own API key, the AI limits and the post, certificate, recognition, chat, 1:1 and development plan actions.
- Sending reputationHow Memberfy tracks unsubscribes and spam complaints on the community's Campaigns and Automations e-mails, the alert, the suspension for 24 hours, 7 days and until Memberfy lifts it, what keeps going out during the suspension and how it ends.
- Sending through your Resend accountOn the Business plan or above, the community's e-mails go out through the community's own Resend account, with its domain and reputation. Which e-mails change, the step by step in Resend, verification, quotas and what happens when the key fails.
- Payment emailsEvery email the buyer receives from the start to the end of a purchase or subscription, and the ones the community receives.
- Call for papers emailsThe eight call for papers emails. Who receives each one (the person who submitted, the reviewer, the organizers), when it goes out, what it says, what the person needs to do, the deadline to answer a counter-offer, and what happens if nobody answers.
- Sales noticesWhich email receives the community's sale, refund and chargeback notices, who gets them when the field is empty, and how to set up an address for the team.