Platform emails
Every email Memberfy sends on the community's behalf, in one table (account, security, events, call for papers, certificates and payments): what triggers each one, who receives it, whether it can be turned off, the language, the brand, and what to do when an email doesn't arrive.
The platform sends emails on the community's behalf, with its name and logo, in the recipient's language (or the community's, if the person never chose one). You don't configure anything for them to go out; this article lists them all, with what triggers each one and who receives it.
Why it helps to know
To answer "I didn't get the email" with confidence, and to know what the member has already received before you message them separately.
Every email
"Can it be turned off?" tells you whether there's a switch to stop it. Almost all of them are notices of something that happened to the person, and they always go out.
Account and security
| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| Welcome to …! | Signing up through Sign Up | The person who signed up | No |
| You're invited to … | An invite, or New Member, for someone who isn't a member of this community yet, even if they have an account in another one. Includes Set my password, a link valid for 7 days and for a single use | The invitee | No |
| Password Recovery - … | Forgot password? | The person who asked | No |
| Password Changed - … | Every password change | The account owner | No |
| New login detected - … | Every sign-in to the account | The account owner | No |
| Sign-in attempts on your … account | Many attempts to sign in to the account with the wrong password in the last 24 hours; at most one a day. Nobody gets in without the right password: the email suggests changing the password to a long one | The account owner | No |
Every invitee gets an email, including in a bulk invite. See Invite members.
Events
| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| You're registered for …! | The member confirms attendance | The person who confirmed | No |
| Registration cancelled: … | The member removes their attendance (Not Attending) | The person who removed it | No |
| … starts in 1 hour! | 1 hour before the start | Those registered | No |
| 🔴 LIVE NOW: … | The host starts the stream | Those registered | No |
See Events.
Call for papers
| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| We received your proposal for … | The proposal is sent | The person who submitted | No |
| …: we would like to adjust a few terms | A counter-offer from the organizers, with the reply deadline | The person who submitted | No |
| …: we withdrew our proposed terms | The organizers withdraw the counter-offer | The person who submitted | No |
| Your proposal was accepted for …! | Acceptance, with the terms of the agreement | The person who submitted | No |
| …: about your proposal | Rejection | The person who submitted | No |
| We would love to have you at … | The organizers invite someone to submit | The invited member | No |
| You are reviewing proposals for … | Being made a reviewer of a track | The reviewer | No |
| …: … replied | The person who submitted answers, accepts the counter-offer or withdraws the proposal | The call's owners | No |
The details of each one, the deadline and the countdown are in Call for papers emails.
Surveys
| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| … wants your opinion: … | The team opens a survey. Includes Answer and says whether the survey is identified or anonymous; editing the survey later doesn't resend it | Whoever has access to the survey's space, once | Yes: the Surveys category, in E-mails from this community |
See Surveys.
Forms
| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| New submission in … | Each submission of a form, with the main fields and View the submission; above 20 in an hour, the following ones come together in … new submissions in … | The form's responsibles | Yes: the Forms category |
| We received your submission: … | A submission, with Confirmation to the sender on; fixed text, without the answers | The submission's e-mail, at most one per form every 24 hours | No |
| New form notice | The team publishes a form open to members; it goes out 10 minutes later, once | Whoever has access to the space | Yes: Forms |
With Save as member, whoever isn't a member gets the usual invitation to join the community. See Forms.
New content, recognition, feedback, development plan and time tracking notices
| What triggers it | Who gets it | Can it be turned off? | |
|---|---|---|---|
| New content notice | The team publishes an event, post, course, download, store product or opens a call, with Notify by e-mail checked; it goes out 10 minutes later, once per item | Whoever has access to the space, up to 3 notices a day | Yes: each one's category (Events, Posts and content…) |
| You were recognized | Someone recognizes the person in the Recognition space | Each person recognized | Yes: Recognitions |
| Feedback received, feedback requested, request answered | Feedback, request and answer in the Feedback space, without the text | The recipient, the person asked, the requester | Yes: Feedback |
| So-and-so sent you a development plan to approve, approved your development plan, returned your development plan with a note, created a development plan for you | Sending, decision and creation in the Development Plan space, without the plan's content | The direct leader (without a leader, the owner and the admins) or the person | Yes: Development plan |
| So-and-so requested a time tracking adjustment, So-and-so decided your time tracking adjustment, Your timesheet was closed | Adjustment request and decision and month closing in the Time Tracking space, without times, reason or note | Whoever decides the adjustment (the direct leader; without a leader, the management team), the person or each employee in the month | Yes: Time tracking |
Review cycle opened in … (to whoever has a review to answer), You still have reviews to send in … (a reminder to whoever has a review pending) and Your result is out in … (to each person reviewed, on release), from the Performance review space, without the content of the reviews. They can be turned off: Performance review.
Update your key results in … (to whoever has a KR without a check-in in the period, on the day and at the time of the cycle's reminder) and An objective was aligned to yours in … (to the owner of the objective above), from the Goals & OKRs space. They can be turned off: Goals & OKRs.
New 1:1 in … (to the other person, with the recurring calendar invite), 1:1 meeting moved in … (to the other person, with the invite for that meeting) and Your 1:1 is tomorrow in … (to both, 24 hours before, with the agenda), from the 1:1 space. Each person gets their own invite, with only their own e-mail; none carries a note. They can be turned off: 1:1.
You were mentioned in #…, New replies in #… or Mentions and replies in #… (to whoever was mentioned or follows the thread and didn't read within 10 minutes; at most one per channel every 6 hours, without the message text), from the Channel space. Can be turned off: Channels: mentions and replies.
New topic in … (to the staff) and Planned: …, In progress: …, Done: …, Archived: …, Reopened: … and Merged into another topic: … (to the author and whoever voted, with the note or the reason), from the Upvote space. Only for whoever still has access to the space. Can be turned off: Upvote: topics you support.
Each one carries No more
Certificates
| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| Your certificate is here: … | A certificate is issued, with Download PDF, Add to LinkedIn and the verification code | The person who received the certificate | Yes, per issuance: the issuer turns off send email |
Payments, for the payer
| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| Your PIX for … is ready | An order paid by PIX | The buyer | No |
| Your boleto for … | An order paid by boleto | The buyer | No |
| Your payment for … is under review | The card went into review | The buyer | No |
| Payment confirmed: … | The payment is approved | The buyer | No |
| Your payment for … was not approved | The payment is declined | The buyer | No |
| Your PIX for … expired | The PIX expired unpaid | The buyer | No |
| Refund of … for … | A refund | The buyer | No |
| A dispute was opened for … | A chargeback | The buyer | No |
| Your subscription to … was canceled | The subscription is canceled | The subscriber | No |
| We could not renew … | The card renewal was declined | The subscriber | No |
| Renew … to keep your access | Renewal of a subscription paid by PIX or boleto | The subscriber | No |
| Renew …: your PIX is ready / …: your boleto is ready | The renewal charge, 5 days before the due date | The subscriber | No |
| Renewal charged: … | The card renewal was approved | The subscriber | No |
| Last chance: … with … off | A downsell offer released after the purchase | The subscriber | No: the community configures the offer |
| Your … discount ends soon | A subscription's discount ends within the next 7 days | The subscriber | No |
| …: pay or add a card | The team sends the payment link from subscription management | The subscriber | No: it only goes out when the team sends it |
The details are in Payment emails.
Payments, for the community
| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| New sale: … (amount) | Every confirmed sale | The sales notices recipient | The recipient is configurable |
| Refund issued: … (amount) | Every refund | The sales notices recipient | The recipient is configurable |
| Chargeback opened: … (amount) | Every dispute | The sales notices recipient | The recipient is configurable |
See Sales notices.
What sends no email
- A post, a comment or a reaction: there are no community activity emails.
- A new proposal, for the people organizing a call: the call's counter already shows it.
- Promoting a plan: that's up to you, through the Feed or your own channels. (Promoting an event, course, post, download, product or call becomes the new content notice above.)
Brand and language
- Name and logo: the community's (Settings › General and Settings › Brand and appearance).
- Language: the recipient's; if the person never chose one, the community's main language. Sales notices go out in the community's language. See Languages.
- Links: they point to the community's address.
When an email doesn't arrive
- Spam and promotions tabs: the first place to look.
- The right email: the address is the one the person signs in to your community with. Check it in Members.
- Expired invite link: the link to set the password is valid for 7 days. After that, point them to Forgot password?.
- Someone who already belongs to another community: gets the same You're invited to…, with Set my password. The other community's password doesn't open yours.
- Password recovery: the on-screen message is always the same, whether the account exists or not ("If the email exists, you will receive instructions…"). If nothing arrives, the email typed has no account.
Notifications inside the community
The bell in the header gathers the notifications inside the community, with the unread count: for now, chat connection requests (with Accept and Decline on the notification itself) and acceptances. See Messages › Notifications. Other notices arrive by email.
The bell updates right away, without reloading the page, even with the chat off.
Frequently asked questions
Can I change the text of the emails? Not from the screen. The texts belong to the platform, in the supported languages.
Can I turn an email off? There's no switch to turn off account, security, event, call or payment emails: they all tell the person about something that happened to them. The sales notices recipient is configurable, and the certificate email can be turned off at each issuance.
Do the emails come from the community's domain? They come from the platform, with the community's name as the sender.