# Download your data

> How to request, in My Account › Privacy, a ZIP file with what the community keeps about you, what comes in it (including the access record of the last 6 months), the e-mail with the link, the 72-hour window, the limit of one request every 24 hours and the request made by the team on your behalf.

You can download, in a ZIP file, what the community keeps about you: profile, purchases, subscriptions, registrations, posts, messages, answers and the files you uploaded.

## What it is for

To have a copy of your data, keep it before [deleting your account](/membros/excluir-sua-conta) or take it somewhere else. It is your right of access and portability (LGPD and GDPR), served by the screen itself, without having to ask anyone.

## How it works

### Where it is

In **My Account › Privacy**, the **Download my data** card, right before **Delete my account**. Anyone in the community requests it for their own account: member, moderator, finance, admin and owner.

### The request

**Download my data** opens the window *"Enter your password to confirm. The file is available for 72 hours, and you can ask for a new one every 24 hours."*. With **your password**, **Build the file** requests the export: *"We are building the file with your data. The link goes to your e-mail when it is ready."*

The file is built in the background and can take a few minutes. Meanwhile, the card shows **Building the file**.

Someone without a password cannot request it alone (*"Your account has no password. Ask the community team for the export."*): create a password with **Forgot password?** on the sign-in screen, or ask the team (see [Requested by the team](#requested-by-the-team)).

### The e-mail and the download

When the file is ready, you get the e-mail *"Your data from … is ready"*, with the **Download my data** button and the date until which the file exists. The e-mail link does not download anything on its own: it asks you to sign in with your account in this community (*"Sign in to download the file"*), and only then does the download start. That way, a forwarded e-mail does not hand your data to someone else.

You can also download from the card, in **My Account › Privacy**: **Download the file**, with *"Available until …"*.

- **The file exists for 72 hours** after it is ready. After that, it is deleted, and the card shows **File expired**: request it again.
- **Each download click creates a new link, valid for 5 minutes.** If it expires before you use it, just click again.

### What comes in the file

The ZIP has a `README.txt` in your language, explaining each part, and one file per area:

- profile, sign-up fields, groups and company;
- consents and contact preferences (e-mail, SMS, WhatsApp, notifications);
- purchases, coupons, credits and saved cards (last digits only) and subscriptions;
- registrations, tickets, bookings and networking;
- posts and comments and the private messages sent and received;
- form and survey answers;
- time tracking, attendance and the reviews, 1:1s, development plans and feedback in which you are the person reviewed;
- certificates, points, courses, activity and access.

**Your access record** comes in `acessos.csv`: one line per day and per IP for the **last 6 months**, with the day, the IP and the first and last time of access, in UTC. It is the record the law requires keeping for 6 months; no one in the community sees it. See [The access record](/conceitos/guarda-dos-dados#the-access-record).

The files you uploaded (photo, cover and attachments) come in the `files/` folder, up to 100 MB in total. **Whatever goes beyond that size comes as a link in `README.txt`**, and each link is also valid for 72 hours.

**Not included:** the team's internal notes about you, other people's data (beyond the name of whoever appears in a conversation or a record) and internal costs. Access to the team's notes is requested from the community itself, which is the controller of that data.

**SMS and WhatsApp.** SMS and WhatsApp records tied to your number (such as having replied STOP) are only included if your phone is **verified** by code. Without verification, nothing guarantees the number is yours, and those records are left out.

### One request at a time

- While an export is being built, you cannot request another one: *"Your export is still being built."*
- After a request, the next one only **24 hours later**: *"You can ask for a new export from …"*. A request that failed does not count.

The limit applies to your request and the team's together.

### Requested by the team

Someone who cannot request it alone asks the community, by e-mail or another channel. **The owner and the admin** handle it, for someone with a role below their own (the admin for moderator, finance and member; the owner also for the admin):

1. In **Administration › Members**, open the person's edit window (**Edit Member Profile**).
2. Click **Export this person's data**. The window reminds you: *"Do this only at the person's own request. The link goes to their e-mail, not to the team: only they can download it."*
3. Write the **Reason (required)**, from 3 to 1,000 characters, for example *"Member's request by e-mail on 11/01/2026."*, and click **Build the export**.

**The file goes only to the person.** The e-mail reaches them (*"The … team built, at your request, the file with your data."*), and only they can download it, by signing in with their own account: the team cannot download it, not even when it made the request. The reason goes to the [activity log](/membros/registros-de-atividades), with who requested it and when. On the person's card, *"Requested by the team at your request on …"* appears.

Moderator and finance do not request on the person's behalf. Your own export you request on your card, in **My Account › Privacy**.

## Step by step

*Role: anyone, over their own account.*

1. Open **My Account › Privacy** and, in the **Download my data** card, click **Download my data**.
2. Enter your password and click **Build the file**.
3. When the e-mail *"Your data from … is ready"* arrives, click **Download my data** and sign in with your account. Or go back to the card and click **Download the file**.
4. Download within 72 hours. After that, request it again.

## Frequently asked questions

**Does the team see what is in my file?**
No. Even when the team requests it for you, the link goes to your e-mail and only you download it.

**The e-mail link expired. What now?**
The e-mail link takes you to the platform, which creates a new 5-minute link on each click. While the file exists (72 hours), just click again. After that, request another export.

**Why didn't my SMS records come?**
Because your phone is not verified. Verify the number and request again after 24 hours.

**Does downloading my data delete my account?**
No. The export only copies. To delete, see [Delete your account](/membros/excluir-sua-conta).

**Does the file include my data from other communities?**
No. Each community has its own account and its own file; request it in each one.

## Through the assistant

Ask the AI assistant connected to the community (Claude, ChatGPT and others): *"export my data"*. [`export_my_data`](/mcp/ferramentas-membros#export-my-data) asks for confirmation before building the file and does not ask for the password; [`get_my_data_export`](/mcp/ferramentas-membros#get-my-data-export) shows where the request stands. **The file arrives by e-mail only**: the assistant does not hand over the file or the link, and you download it by signing in with your account, as in the app. The same one-at-a-time and 24-hour rules apply.

For the team, [`export_member_data`](/mcp/ferramentas-membros#export-member-data) (owner and admin, on a role below their own, with the member and the reason) also asks for confirmation; the e-mail goes to the person, never to the team.

## In the API

- `GET /api/privacy/exports` reads the latest export and when a new request is accepted (`canRequest`, `nextAvailableAt`). See [getMyDataExport](/api/referencia/privacy/get-my-data-export).
- `POST /api/privacy/exports` requests the export, with `password`. It answers `202`; `409` with one being built; `429` with `data.nextAvailableAt` before the 24 hours. See [requestMyDataExport](/api/referencia/privacy/request-my-data-export).
- `GET /api/privacy/exports/{exportId}/download` returns the signed link, valid for 5 minutes (`redirect=true` redirects straight away). The person only; `409` still building, `410` expired. See [downloadMyDataExport](/api/referencia/privacy/download-my-data-export).
- `POST /api/privacy/members/{memberId}/exports`, with `reason` (3 to 1,000 characters), by the owner or admin of the `X-CommunityId`, for a role below their own. See [exportMemberData](/api/referencia/privacy/export-member-data).

## Related

- [Delete your account](/membros/excluir-sua-conta)
- [Handle an erasure request](/membros/atender-um-pedido-de-exclusao)
- [How long data is kept](/conceitos/guarda-dos-dados)
- [Account and profile](/conceitos/conta-e-perfil)
- [Terms of use](/conceitos/termos-de-uso#personal-data)