# Glossary

> Memberfy's terms in one line each, with the name they have on screen and in the API.

| Term | What it is | In the API |
|---|---|---|
| **Community** | The whole environment: address, brand, members, spaces and money. | `Community`, header `X-CommunityId` |
| **Section** | A group in the menu. | `Section`, `/api/sections` |
| **Space** | An area of the community, running one module. | `Space`, `/api/spaces` |
| **Module** | The space's type: feed, content, events, courses, gallery, engagement, link, call for papers, store, certificates. | `space.module` |
| **Who can post** | Who creates items in a space: Anyone, Staff or Admins. | `space.canCreate`: `anyone`, `staff`, `admins` |
| **Initial section** | The section that opens when someone comes into the community. | `section.isHome` |
| **Who gets in** | The list of groups, products, plans, badges and the minimum level of a private space or section. | `access` |
| **Account** | The person's sign-in to a community: that community's email and password. Part of the member. | `Member` |
| **Member** (Profile) | The person inside a community, with a role. Someone in two communities is a member in each. | `Member` (`memberId`) |
| **Role** | Owner, admin, moderator, finance or member. | `member.role`: `owner`, `admin`, `moderator`, `finance`, `member` |
| **Company** | People in the community who work together: the team, with a company admin. It can subscribe and pay with its CNPJ, and access covers the whole team; coworking is an optional block. Not a member. | `Company`, `/api/companies` |
| **Visibility** | Who sees it: public, members, subscribers, private. | `visibility`: `public`, `members`, `plan`, `private` |
| **Group** | A set of members (a cohort, a team, a department). Can unlock access. | `MemberGroup`, `/api/member-groups` |
| **Tag** | A free-form label on the profile, for organizing. | `profile.tags` |
| **Product** | Something sold once: a course, a ticket, a mentoring session. | `Product`, `type: ONE_TIME` |
| **Product kind** | Digital, physical, course, event or download. Course, event and download products are created with the item. | `Product.kind` |
| **Free product** | A product priced at zero, with no payment or fee. | `price: 0`, `paymentMethod: FREE` |
| **Waitlist** | The line of people waiting for a seat on a sold-out product; a freed seat is offered for 24 hours. | `/api/products/{id}/waitlist` |
| **Download** | The module that shares files, free, sold or included in the plan. | `space.module: downloads` |
| **Attendance** | The check-in and check-out module for the physical space: members tap I've arrived and I'm leaving, the team sees who's here and registers guests. | `space.module: attendance` |
| **Kiosk** | The guest screen on the front desk iPad, with no login, authorized by a secret, revocable link. | `/api/attendance/kiosk/*` |
| **Parcels** | The module that records letters and packages arriving at the physical space, notifies the member by email and keeps the pickup. | `space.module: parcels` |
| **Visitors** | The module that prepares guests' arrival at the physical space: the member registers the guest ahead of time, the front desk marks the arrival and the Attendance kiosk recognizes them. The guest is not a member. | `space.module: visitors` |
| **Support** | The ticket module for the physical space: the resident opens maintenance or a request with photos, the team triages, answers and resolves, with an expected time per category. | `space.module: support` |
| **Ticket** | A maintenance or service request opened in Support, with status, priority, category and conversation. | `/api/support/tickets` |
| **Internal note** | A ticket message only the team reads: the resident doesn't see it or get notified. | `internal: true` |
| **Expected time** | The category's first-answer and resolution deadline, counted in business hours. It is an estimate, not a guarantee. | `sla` |
| **Host** | The member the guest is coming to see: notified when the guest is registered and when they arrive. | `hostMemberId` |
| **Pickup code** | A parcel's locker code: only the recipient sees it and it's valid until the pickup. | `lockerPickupCode` |
| **Credit** | The internal booking currency: it comes from the plan every month, from a one-off product or from the team, in batches with a validity, and pays for rooms and times. It isn't money. | `/api/credits` |
| **Credit batch** | A grant of credits with its own validity; a booking's cost comes first from the batch that expires soonest. | `CreditEntry.lotId` |
| **Bookings** | The module where members book rooms, desks and stations at the physical space, paying in credits. | `space.module: bookings` |
| **Scheduling** | The module where members book time with a person in the community (mentoring, class, appointment). | `space.module: scheduling` |
| **No-show** | Marking someone who booked and didn't show up; the credits are lost or come back according to the community's rule. | `Booking.status: NO_SHOW` |
| **Billing option** | A recurring way to pay for a plan, such as Monthly or Annual. | `Product`, `type: SUBSCRIPTION` |
| **Plan** | A subscription tier that brings together billing options and benefits. | `SubscriptionGroup`, `/subscription-groups` |
| **Add-on** | A product only plan holders can buy, added on top of the plan. | `addOnProductIds` on the plan |
| **Contract length** | The minimum term of a monthly option. | `commitmentMonths` |
| **Annual in installments** | The whole year in one purchase, in up to 12 card installments. | `billingInterval: YEARLY` + `maxInstallments` |
| **Coupon** | A discount code. | `Coupon` |
| **Subscription** | A member's link to a billing option. | `ProductSubscription` |
| **Checkout** | The purchase: choosing, paying and unlocking access. | `/api/checkout` |
| **Platform fee** | What the community pays Memberfy per sale: 6.99% + US$ 1.00. | `platformFee` |
| **Balance** | The community's money that is available, retained or still to be released, in each currency. | `/ledger/balance` |
| **Release period** | When a sale becomes available for payout: 30 days after payment, with any method; on a card sale in installments, each installment on its own date. | `availableAt` |
| **Amount owed** | How far available went below zero after a refund or chargeback; it comes out of the next sales to be released. | `owed` |
| **Statement** | The lines for each sale, fee, refund and payout. | `/ledger` |
| **Payout** | The transfer of the available balance to the community's account. 0.25% + US$ 0.25 each (coming to communities, with selling in dollars; R$ 3.67 in reais); minimum US$ 10.00 (R$ 10.00 in reais). | `/payouts` |
| **Business Information** | The details of who gets paid, approved before selling. | `/business-information` |
| **Visitor** | Someone who opens the community without being signed in: sees only what is public. | — |
| **Add-on (upsell)** | See Add-on. | — |
| **Downsell** | The discounted last-chance offer for an add-on the person didn't take. | `downsell-offers` |
| **Pay now** | Paying a subscription's overdue period without buying it again. | `/subscriptions/{id}/pay-now` |
| **Reserve** | 4% of the gross amount of a sale, retained for 60 days to cover disputes, with every payment method. | `retained` |
| **Refund** | A sale returned, by the community itself in the **Sales** tab, choosing whether access continues. On card and PIX, the platform fee goes back in proportion and the community only returns its own part; on boleto, the community returns the money directly to the buyer and records it. | `REFUND` in the statement |
| **Pending refund** | A card or PIX refund waiting for balance in the community's receiving account: it goes out on its own, in order of arrival, and the amount is reserved out of payouts. | `AWAITING_BALANCE`, `pendingRefunds` |
| **Chargeback (dispute)** | The cardholder disputes the purchase at the bank: the community returns everything, including the interest of a sale in installments, the platform fee is not returned, and there is the chargeback fee of US$ 20.00 (R$ 15.00 in reais). | `CHARGEBACK` in the statement |
| **SuperAdmin** | The Memberfy team, for support. Only exists in the Memberfy community; in other communities, support comes in through **Enter**, as the owner. | — |