# Terms of use

> The main points of Memberfy's terms of use for members and for people who run a community - acceptance, platform rules, responsibilities, account, conduct, payments, data, suspension and changes.

*Last updated: October 13, 2026.*

## Who we are

Memberfy is operated by **LUMA VENTURES LTDA - ME**, CNPJ 21.951.820/0001-39 (Brazil), and by **Memberfy, Inc.**, a subsidiary incorporated as a Delaware C Corporation (United States), Delaware file number 10796969, incorporated on October 7, 2026. In these terms, "Memberfy" means these companies and the platform they operate.

## Definitions

- **Memberfy**: the platform and the companies listed under Who we are.
- **Community**: the space a person or company creates and runs inside Memberfy, with its own members, content, plans and products. Each community is responsible for what it offers and charges. See [Community](/conceitos/comunidade).
- **Owner**: the person who creates the community and answers for it to Memberfy.
- **Team**: the admin, moderator and finance roles, appointed by the owner.
- **Member**: someone who takes part in a community.
- **Account**: a person's own registration, which can take part in several communities.
- **Content**: posts, courses, events, files and messages that are published.

## Acceptance

By signing up for or using Memberfy, as a member or as someone who runs a community, you agree to these terms and to the policies linked to them, such as the [Invitation and member import policy](/membros/politica-de-convites). If you do not agree, do not use the platform.

## A private environment with its own rules

Memberfy is a private platform and sets its own rules of use. See [Our environment, our rules](/membros/politica-de-convites#our-environment-our-rules).

## What the community is responsible for

The owner answers for the community to Memberfy, and the team acts on the owner's behalf. The community is responsible for:

- the **content** published by the team and, through moderation, by members;
- **invitations and imports**, which require each person's consent. See the [Invitation policy](/membros/politica-de-convites);
- the **charges** it makes to its members: what it sells, for how much and what it delivers.

## Account and security

- Provide accurate information and keep it up to date.
- Keep your password safe; what is done with your account is your responsibility.
- An account belongs to one person only: do not share it.

## Prohibited conduct

You may not use Memberfy to:

- send **spam** or messages people did not ask for;
- **collect data automatically** (bots, scraping, extraction);
- publish or distribute **illegal content**;
- run **scams, fraud** or phishing, or impersonate another person or company.

## Payments

- The **community sets the prices** of what it sells.
- Memberfy charges the [platform fee](/pagamentos/taxa-da-plataforma) on sales.
- **Refunds** follow the community's policy and Memberfy's. See [Refunds and disputes](/pagamentos/reembolsos-e-contestacoes).

## Personal data

Memberfy keeps personal data to operate the service, in line with Brazil's General Data Protection Law (LGPD). Data subject requests (access, correction and others) go to [david@memberfy.net](mailto:david@memberfy.net); reports go to [abuse@memberfy.net](mailto:abuse@memberfy.net).

## Suspension and ban

Memberfy may issue warnings and suspend or ban accounts and communities, at its discretion, under the [Invitation policy](/membros/politica-de-convites).

## Changes to these terms

Memberfy may update these terms. The date of the last update is at the top of this page, and continuing to use the platform after a change counts as acceptance.

## Applicable law

These terms are applied within the limits of applicable law.

> [!NOTE]
> This page is a summary of the main points of Memberfy's terms of use.

## Related

- [Invitation and member import policy](/membros/politica-de-convites)
- [Platform fee](/pagamentos/taxa-da-plataforma)
- [Account and profile](/conceitos/conta-e-perfil)